Refund Policy for booking amount
Booking shall be deemed as made/ effective only upon receipt of specified booking amount paid by the customer. Refund will be manually processed by the dealership and customer shall be required to follow up directly with the dealership at which the Booking was made.
On cancellation of a booking, a penalty of Rs. 5000 shall be levied. GRP Motors Pvt. Ltd. reserves the right to revise the cancellation charges without prior notice or communication.
When the full payment has been made by the customer, no cancellation shall be permitted.
Any booking cancellation / refund cancellation shall require the customer to have a discussion with the dealership / customer support stating the reason and accordingly the refund would be processed. The dealership may, at its sole discretion, waive any or part of the penalty for cancellation of booking amount.
Refund Policy for Purchase Orders
Purchase Orders shall be deemed as made/ effective only upon receipt of specified amount paid by the customer.
Purchase Orders cannot be cancelled, a penalty of Rs. 15000 shall be levied if the user after generating the Purchase Order decides against buying the Vehicle/Product.
For Purchase Order No cancellation is permitted.